Returns / Exchange
If for any reason you're not satisfied with an order, the item(s) can be returned in its original condition within 14 days of its delivery date for a store credit only, not including shipping and handling charges. Credit will be applied to an E-Gift Card once the item has been received and approved by our Returns Department. Please allow 3-5 business days from the time we receive your return for it to be processed.
" Sale/Clearance Items, Bodysuits and Swim wear are FINAL SALE.
" Gowns/Maxi dresses can be only exchanged for another size for details please see terms and conditions below.
" Customers are responsible for shipping fees to send the return back to us and for re-shipping for exchanges.
In order for your credit to be processed promptly, please follow the Return and Exchanges instructions below.
Please do not send your return back to the original address that is on the shipping label that you have received as this is not our returns department address and we are not responsible for any packages that are shipped to that address.
Return and Exchange Instructions
Please email us the order number, items you wish to return/exchange and the reason for your return/exchange at firstname.lastname@example.org or through our contact page.
Once your return request is approved, our returns department will email you our Return Shipping Instructions that you will need to follow in order to have the item returned back to us. You will have to ship the return back to us within 14 days from receiving your order.
Return Terms and Conditions
" All original garment tags and security ribbon must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use (deodorant stains, perfume scents, etc). Please note that all items are checked for body fluids and cosmetic stains. Returns that show ANY type of signs of wear, damage, or wash will NOT be accepted and will be sent back at the customer's expense.
" Product colors may vary slightly when seen on a device due to photography lighting conditions and the customer's screen color calibration. It is the customers responsibility to contact us for questions regarding additional item details.
" All returns must be packaged in the original box/wrapping. Items must be returned with all original tags, packaging and other accessories.
" For hygienic reasons, Bodysuits, undergarments (lingerie, underwear and brassieres), Swimwear (bikini bottoms, swim trunks, briefs, cover ups), Toiletries, and Earrings are all FINAL SALE.
" Gowns & Maxi Dresses can only be exchanged for a different size.
" To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
" All items are quality controlled and checked for any faults before they are dispatched to customers. If any of the items you receive happen to be faulty or missing from your order, you have 24 hours to contact our customer service. Treslush reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return. If it is proven that the item was shipped defective a replacement will be shipped to the customer if it is available in stock if not a store credit will be issued. The returned defective item will have to be shipped back to us within 24 hours of receiving our authorization return email.
" Treslush reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return terms and conditions. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order at the customer's expense.